At Smart Process Controls (SPC), Jo isn’t just part of our team—she’s a vital connection between us and our valued customers. With over 20 years of experience in credit and administrative roles across industries, Jo brings a unique blend of expertise, warmth, and problem-solving to ensure our customers always feel supported.
Your Partner in Seamless Support
Jo joined SPC in July 2021, stepping into the administrative role with passion and dedication. From managing orders and tracking
deliveries to processing invoices and credit accounts, Jo is your go-to for ensuring smooth operations. She’s always ready to answer questions and provide solutions tailored to your needs, no matter how complex.
Her strong customer focus and ability to think creatively mean she’s not just resolving challenges but turning them into win-win opportunities. Whether it’s a quick update or a detailed query, Jo approaches every task with the same determination to deliver excellence.
A Commitment to Continuous Growth
Jo’s dedication to learning ensures she’s always one step ahead in providing top-notch service.
- 2003: Bachelor of Business and Commerce (Management, Marketing, Finance).
- 2008: Certificate III in Payroll, Accounts Payable, and Receivable.
- 2016: Diploma of Credit Management.
She’s also constantly learning from the SPC team, customers, suppliers, and industry webinars, ensuring her knowledge is up to date to better serve you.
A Personal Touch to Every Interaction
Jo’s passion extends beyond the office. She’s travelled across Australia, from Sydney to Alice Springs, and dreams of visiting Darwin. These adventures have shaped her adaptability and resilience, skills she brings to SPC daily. At home, she’s a devoted mum and nurturer, balancing life with her kids and her beloved beaglier.
Her experience in leadership, organisation, and negotiation makes her the ideal person to keep your projects on track, ensuring every detail is managed with care—especially in the critical back-end stages.
What Jo Loves About SPC
“Working at SPC has been transformative, thanks to its flexible and welcoming atmosphere. The relaxed yet dynamic environment fosters creativity and collaboration, making each day enjoyable. The supportive culture empowers me to embrace new challenges and advance my career in unexpected ways. It’s a fantastic place where your ideas are valued, and growth is a shared priority.”
Here to Help You
Jo is always happy to assist with:
- Order updates and tracking.
- Delivery inquiries.
- Invoice copies and credit card payments.
- Credit account applications.
- General office questions.
Her goal is simple: to make your experience with SPC as smooth and satisfying as possible.
Jo truly adores her SPC family—customers included. For her, nothing is more fulfilling than helping others thrive.
Say hello to Jo today and experience the SPC difference!
